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Jamie Lynn Cooke's avatar

Great article, Jon! Need to push back on the statements that you made about the need for human labor being finite, i.e. "We only need so much tax preparation. We only need so many support tickets closed." If AI was exclusively used to automate the way the world currently operates, your statements might be true. If, however, AI substantially transforms our lives, the market elasticity is much greater, e.g., extended life expectancy with a corresponding global increased demand for goods and services, exponential employment opportunities in frontier industries like building, training and maintaining robots. The invention of the printing press, the Industrial Revolution, and the Digital Revolution did not increase global prosperity because of greater demand for what already existed; they dramatically changed how the world worked. The challenge is that we do not have centuries, decades or even years to wait for the AI abundance pendulum to swing. Organizations should not be downsizing for the promise of AI; they should be retaining and reskilling their talent (and supplementing them with AI proficient entry level workers) to quickly respond to predictable (and unexpected) market shifts.

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